2:00 PM - 7:00 PM    Conference Registration@ Panama Convention Center


8:00 AM -  6:00 PM    Conference Registration@ Panama Convention Center

8:00 AM -  6:00 PM    Panama Cultural Plaza@ Panama Convention Center Lobby

8:30 AM - 11:30 AM   Coffee BreakBallroom "A" Foyer @ Panama Convention Center

9:00 AM - 10:00 AM   Opening CeremonyBallroom "A" @ Panama Convention Center

10:00 AM - 11:15 AM   Top of the Lines ShowcaseBallroom "A" @ Panama Convention Center

   • Michele M. Paige, President, Florida-Caribbean Cruise Association
   • Adam Ceserano, Sr. Vice President, Florida-Caribbean Cruise Association
   • Carol Cabezas, President, Azamara
   • Arnold Donald, President & CEO, Carnival Corporation & plc
   • Richard Sasso, Chairman, MSC Cruises USA
   • Michael Bayley, President & CEO, Royal Caribbean International

11:30 AM - 12:30 PM   Workshop: Destination JubilationBallroom "A" @ Panama Convention Center

   • Russell Benford, Vice President, Government Relations – Americas, Royal Caribbean Group
   • Charlie Ball, Executive Vice President, Land Operations, Holland America Group
   • Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises USA
   • Joshua Carroll, Vice President, Destination Development, Royal Caribbean Group
   • Emilio Freeman, Vice President, Itineraries & Destination, SeaDream Yacht Club

12:30 PM - 2:00 PM    LunchExhibit Hall "C" @ Panama Convention Center

2:00 PM - 6:00 PM    One-on-One Meetings1st Floor Meeting Rooms @ Panama Convention Center

7:00 PM - 9:00 PM    A Taste of Panama Reception@ RIU Hotel


9:00 AM - 6:00 PM Conference Registration@ Panama Convention Center

9:00 AM - 11:00 AM Heads of Government Forum *By Invitation ONLYBallroom "C" @ Panama Convention Center

9:00 AM - 12:00 PM One-on-One Meetings1st Floor Meeting Rooms @ Panama Convention Center

12:00 PM - 2:00 PM  LunchExhibit Hall "C" @ Panama Convention Center

2:00 PM - 3:30 PM Workshop: Lessons Learned – Tour OperationsBallroom "A" @ Panama Convention Center

   • Erika Tache, Sr. Director, Operations & Revenue, Shore Excursions, Carnival Cruise Line
   • Gina Dunnett, Director, Land Product Development, Azamara
   • Heather Householder, Manager, Shore Excursions, Holland America Group
   • Elisa Shen, Associate Vice President, Onboard Revenue, Royal Caribbean Group
   • Catherine Morales, Manager, Destination Experiences, Silversea Cruises
   • Beth Kelly Hatt, President, Aquila Center for Cruise Excellence
   • Diego Tripaldi, Regional Director, Blue Lagoon Island /Ocean World

4:00 PM - 5:00 PM   Coffee Break Panama Cultural Plaza - Convention Center Lobby

4:00 PM - 6:00 PM One-on-One Meetings1st Floor Meeting Rooms @ Panama Convention Center

6:30 PM - 9:00 PM Closing ReceptionPanama Cultural Plaza - Convention Center Lobby


10:00 AM - 2:00 PM Complimentary Tour

OCTOBER 18-21, 2021 -  Panama City, Panama

The FCCA reserves the right to exclude or remove any person/company whose presence or behavior is undesirable and/or potentially unlawful, harmful, disrespectful and/or causing a nuisance to other Delegates/Attendees, and the FCCA may exercise such right at its absolute discretion, notwithstanding that any such person is the employee, agent, permitted contractor of or in any way associated to the Delegate/Attendee. Detailed terms and conditions are available at  


FCCA may cancel all or any part of the event for any reason beyond its reasonable control, including but not limited to, natural or public disaster, act of God, acts of terrorism, venue construction, insufficient participation, market fluctuations, government regulation, or similar reasons, such as a pandemic, in which case, and this case only, attendees will have the option to either receive a credit for a future conference date or refund upon written request. Refunds will be made to the person or entity that paid for the event at a pro rata portion of any fees already paid to FCCA, after which attendee will have no further recourse against organizer. A change in the name of the event does not constitute a cancellation by FCCA.


 Upon purchasing a ticket for this event, I understand that I am attending the event entirely at my own risk and take full responsibility for my own health and safety during the event. I pledge to follow all protocols and guidelines to mitigate any possibility of infecting others or becoming infected. The Florida-Caribbean Cruise Association is in no way liable for any present or future COVID-19 infection incurred at any time by any person, in attendance or not in attendance during or after this event.


Due to the fluid nature of COVID-19 protocols, specifics cannot be provided at this time, however, the event will adhere to all current protocols and outlined closer to the event. 


Cancellation/Refund Policy:  All registration sales are final, no refunds for cancellations and/or no-shows will be extended unless otherwise stated. 


If you have any questions regarding registration, please contact

Copyright 2021 Florida-Caribbean Cruise Assocation